Any full-price item purchased at may be returned for an exchange or refund within 14 days upon receipt of the order. To request an exchange or refund, please email us with the details or your order and we will send you a returns form. Please note that in cases of change of mind returns, a restocking fee equal to 15% of the product price will be charged upon return.

All returns are approved at the discretion of Neuw Denim and will not be accepted without an allocated returns form. If you change your mind about an item, it must be returned unworn and unwashed with all original tags attached. All goods will be inspected on return, and garments that are not in this condition are not eligible for exchange or refund.

You may wish to insure goods returned or send returned goods via registered post. Neuw Denim is not responsible for the transport of returned goods. 

Items purchased for a discounted price or not within the last seven days are not eligible for a refund if you change your mind.